Effective Date: 4/7/2025
ABOUT US AND HOW TO CONTACT US
Driver Media is a Limited company incorporated and registered in England and Wales with company number 08749771. The registered office is:
4, The Capricorn Centre, Cranes Farm Rd, Basildon SS14 3JJ
VAT number: 479533839
1. Contract Formation
By purchasing any coaching programme, digital product, or service from www.caroldriver.co.uk (the “Site”), you (“You” or “Customer”) enter into a legally binding contract with Driver Media Ltd (“We”, “Us”, “Our”). The contract is formed when we send you an order confirmation email.
2. Products and Services
We offer coaching programmes, digital downloads, and personalised products, as described on the Site. We aim to keep product descriptions accurate but reserve the right to update or change them.
3. Price and Payment
All prices include VAT where applicable. Full payment is required before any digital downloads are delivered or coaching services commence. Payment methods accepted are set out at checkout.
4. Digital Downloads and Immediate Performance
When purchasing digital products (e.g., eBooks, video downloads), you will be sent an immediate download link by email. By agreeing to download digital content immediately upon purchase, you acknowledge and consent that you lose your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “CCR”).
You expressly consent to the immediate supply of digital content and waive your right to cancellation.
5. Right to Cancel and Refund (Cooling-Off Period)
For all purchases other than digital content delivered immediately (such as coaching programmes or personalised products), you have a statutory 14-calendar day cooling-off period starting from the day after the contract is formed.
To exercise your right to cancel, you must notify us in writing or via email to emma@caroldriver.com within the cancellation period. You may use the model cancellation form provided on [insert link] but it is not mandatory.
If you cancel during this period, you will receive a full refund unless the service (such as coaching) has already begun. In that case, we will deduct a pro-rata amount for any coaching or services already provided up to the cancellation date.
Refunds will be processed within 14 days of receiving your cancellation notice using the same payment method used for the original transaction.
After the cooling-off period ends, no refunds will be given except where required by law (e.g., if the product/service is faulty).
6. No Refunds on Immediate Digital Downloads
Due to the nature of digital content, once you have consented to immediate download, you cannot cancel the contract or obtain a refund.
7. Delivery of Services
Coaching sessions and services will be delivered as agreed with you, either online or in person. We will make reasonable efforts to deliver coaching as scheduled but reserve the right to reschedule or cancel sessions with notice.
8. Your Responsibilities
You agree to provide accurate information and cooperate fully throughout the coaching programme. You acknowledge that outcomes from coaching depend on your input and circumstances, and we do not guarantee any specific results.
9. Intellectual Property
All content, materials, trademarks, and intellectual property provided as part of the products or services remain the property of Driver Media Ltd or its licensors. You may not reproduce, distribute, or share content without express written permission.
10. Limitation of Liability
Subject to mandatory legal rights that cannot be excluded, our liability to you for any claims arising from these Terms is limited to the total amount paid by you in the preceding 12 months or £250, whichever is lower.
We exclude liability for indirect, consequential, or economic losses, including loss of profit or business.
Nothing in these Terms limits liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Any other liability which cannot be excluded or limited under UK law.
11. Complaints
If you have a complaint regarding your purchase or the services provided, please contact us promptly at emma@caroldriver.com. We will seek to resolve your complaint fairly and quickly.
12. Force Majeure
We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control (including but not limited to acts of God, war, terrorism, strikes, pandemics, or governmental restrictions).
13. Data Protection and Privacy
Your personal data will be processed according to our Privacy Policy, available at [insert link], which complies with the UK GDPR and Data Protection Act 2018.
14. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.