ABOUT US
Driver Media is a Limited company incorporated and registered in England and Wales with company number 08749771. The registered office is:
4, The Capricorn Centre, Cranes Farm Rd, Basildon SS14 3JJ
VAT number: 479533839
Refund & Cancellation Policy for Digital Downloads
1. Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 calendar days starting from the day after the contract is formed (the day you place your order) (“the Cancellation Period”).
2. Waiver of Cancellation Right for Digital Content
For digital content supplied online, such as digital downloads, the right to cancel can be waived once the performance of the contract has begun with your prior express consent, and you acknowledge that you will lose your right to cancel once the download or streaming starts.
By confirming your order and initiating the download, you expressly agree to begin receiving the digital content immediately and understand that this means you waive your statutory right to cancel and receive a refund.
3. Refund Eligibility
You are entitled to a full refund if you cancel within the Cancellation Period and have not started downloading the digital content.
Once the download or streaming of digital content has started (with your express consent), you are not entitled to a refund, except where the digital content is faulty or not as described.
If the digital content is faulty, corrupted, or materially not as described, you have the right to request a repair, replacement, or a full refund under the Consumer Rights Act 2015.
4. How to Cancel
To exercise your right to cancel before downloading, please notify us by email at emma@caroldriver.com within the 14-day Cancellation Period. Please include your order details.
If you cancel after the download has started, we will not issue a refund unless the digital content is faulty.
5. Refund Process
If you are entitled to a refund, we will process it within 14 days of receiving your cancellation notification or approved refund request.
Refunds will be made using the same payment method you used for the purchase, unless otherwise agreed.
6. Exceptions
This Refund & Cancellation Policy does not affect your statutory rights as a consumer.
Contact Us
If you have any questions about our refund policy or your rights, please contact us at:
Driver Media Ltd – emma@caroldriver.com